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RETURNS AND REFUNDS


Upffront is committed to giving you the best service and processing your returns and refunds as soon as possible.

Thank you for shopping at Upffront.com.


If you are not entirely satisfied with your purchase and is looking to return or exchange your order, we're here to help! 


Our products can be returned within 14 days of receiving your order. A new product may be exchanged for another product or returned for a refund.  After the 14-day period, you will no longer be eligible and won't be able to receive a refund. 

Your product is eligible for a return or refund, if:

 The product was received in the last 14 days  

 The product is in its original packaging  

 The product isn’t used or damaged  

 You obtained a Return Merchandise Number (RMN) from us using the ‘Return Product’ form in your online account portal


Products that do not meet these criteria will not be considered for return.

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How to return your order:

  • Find the ‘Sales Order’, in your account Portal, for the order you are returning and click the Return button  
  • Fill in the ‘Return Product’ form specifying: 
 The product that is being returned 
 The quantity that is being returned  
 A detailed reasoning for the return   
 Your preferred outcome i.e. if you require a direct exchange, order change, credit to your account or refund 
  • Submit the form 
  • You will be assigned an RMN (Return Merchandise Number) once the request is approved 
  • You can view ‘Your Returns’ and the stage it is at on Portal 
  • Once you have received an RMN you may arrange for shipment of the item(s) back to Upffront




 Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Upffront.com.

 Damaged Items

If you received a damaged product, please notify us immediately for assistance. We pack each order with care to ensure it won't be damaged however sometimes damage may be caused during shipment. 

Damaged items may be refunded/replaced depending on the circumstance.

Refunds

Once we receive your item, we will evaluate if the product is in the same condition as when it was delivered to you.

Once a refund is approved, we will credit your original method of payment unless stated otherwise. 

If you have any questions about our returns policy,