RETURNS AND REFUNDS
Upffront is committed to giving you the best service and processing your returns and refunds as soon as possible.
Thank you for shopping at Upffront.com.
If you are not entirely satisfied with your purchase and is looking to return or exchange your order, we're here to help!
Our products can be returned within 14 days of receiving your order. A new product may be exchanged for another product or returned for a refund.
After the 14-day period, you will no longer be eligible and won't be able to receive a refund.
Your product is eligible for a return or refund, if:
The product was received in the last 14 days
The product is in its original packaging
The product isn’t used or damaged
You obtained a Return Merchandise Number (RMN) from us using the ‘Return Product’ form in your online account portal
Products that do not meet these criteria will not be considered for return.
How to return your order:
Find the ‘Sales Order’, in your account Portal, for the order you are returning and click the Return button
Fill in the ‘Return Product’ form specifying:
The product that is being returned
The quantity that is being returned
A detailed reasoning for the return
Your preferred outcome i.e. if you require a direct exchange, order change, credit to your account or refund
Submit the form
You will be assigned an RMN (Return Merchandise Number) once the request is approved
You can view ‘Your Returns’ and the stage it is at on Portal
Once you have received an RMN you may arrange for shipment of the item(s) back to Upffront
If you have any questions about our returns policy,