It’s vital that your order reaches you quickly and safely. When you order, our logistics partners ensure that your order is transported to you with utmost care. On this page, you will find extensive information on shipping and delivery.
After we have transferred your parcel to our shipping partners, you can expect the following delivery times:
Average Delivery time*
Europe 2 – 5 working days
For example, a shipment with DHL Standard to France would take around 4 working days.
Rest of the world 3 - 5 working days
For example, a shipment to USA would take around 3 working days with DHL Express.
*Please note that customs clearance or shipments to remote locations or islands can increase delivery time by 2-5 working days.
Shipping weight calculator
All weights on the website show net product weight. However, packaged weight and volumetric weight are important considerations when estimating your shipping costs.
For example, a Code zero furling drum may have a net weight of 1kg but when packaged in a box of 20 x 20 x 20 cm it has a volumetric weight of 2kg. To estimate volumetric weight based on package size – please refer to the DHL Express calculator
Our prices include statutory VAT (sales tax) but are net of shipping costs.
Shipping costs for deliveries to EU countries are calculated with country-specific VAT. You can find the costs on the shipping calculator on this page.
For deliveries to non-EU countries, import charges, customs duties, and public charges may apply in the country of destination. These costs are to be borne by the Customer. Upffront GmbH has no influence on these fees but can provide guidance on request.
Every delivery we send is insured during the shipping process. When you receive your delivery, please immediately check for external damage. You must report any damage to the shipping company within 24 hours of receipt. The shipping company will issue you with a confirmation of your damage report. When you return your order, enclose this confirmation and a copy of your receipt together with the goods in the original packaging. Before returning the package to us, please contact us by email so that we can discuss the procedure with you. Our full Returns policy and process can be found here
Taxes, customs and export - FAQ’s
You can find information about prices, taxes, duties, and shipping costs for your country on our
Shipping information page.
When importing the goods into the destination country, it is your responsibility to have the goods pass customs clearance. The amount of taxes and customs duties to be paid varies from country to country and depending on the type and value of the goods. Different countries also have different customs regulations. This means we cannot say how high customs duties and local taxes will be on a specific order.
Our shipping partners for non-EU deliveries are UPS and DHL Freight. Normally, they take care of the entire customs clearance process for you. In this case, you can just pay any fees directly to them. If UPS or DHL Freight do not offer this service in your chosen delivery country, you must import the goods yourself. For more information, please contact your local customs office
We can only refund VAT if you adhere to the steps described here.
VAT reimbursement is a voluntary service provided by upffront.com. No legal claim exists to this service.
VAT reimbursement is only possible on orders to Germany, Belgium, Italy, Austria, Denmark or the Netherlands. For the Netherlands, you have to follow a special procedure – please contact our partner in the Netherlands in advance.
It’s not possible to get a refund for VAT paid on shipping costs.
Upffront.com does not provide pre-filled customs clearance forms.
If your country is not available in the country selection dropdown when entering your billing address, please contact firstname.lastname@example.org to make your order.
1. General information on VAT refunds for goods exported in personal baggage
If your country of residence is a non-EU country, and you export the goods you purchased from us back to your country of residence, you can claim VAT reimbursement. Your country of residence is the country where you are officially registered as living (as officially documented on your passport, ID document, or other documents required for border crossing). When ordering, your billing address must be located in this country, and your delivery address should differ from the billing address.
To get the VAT reimbursed, you must have proof that the goods were exported before the end of the third calendar month after you received them.
The goods are not officially considered as exported if:
The buyer has the goods exported by a shipping company, rail, postal company or other shipping agent.
The buyer does not transport the goods in their own baggage, but transports them in e.g. a lorry.
2. VAT refund on orders of goods delivered to an EU address (only for countries listed above)
After you have received the goods, at the customs office of the last EU country before leaving the EU border, get official stamped confirmation of: 1): the customs clearance of the exported goods specified in your receipt from upffront.com and 2): that your residence address stated on your Upffront.com receipt is consistent with your place of residence indicated in your passport or equivalent ID document. The stamped confirmation must state the place and date of the confirmation. Send the original upffront.com invoice with a customs stamp, and also your bank details (account number and account holder), to the following address:
24161 Altenholz (Nr. Kiel)
Before sending the documents, please make copies for your own records. We will refund the VAT to the account you specify after the 30-day right of return has expired.
If you have any questions about our shipping policy,